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Claim This BusinessAbout Epps HVAC Company LLC
Epps HVAC Company LLC operates as a fully licensed residential climate control specialist serving the Charlotte metro area and surrounding communities including Rock Hill and Gastonia. The company holds North Carolina HVAC license NCL# 35903 and South Carolina license SCL#CLM.117548, demonstrating dual-state authorization. With a perfect 5.0-star rating across 12 homeowner reviews, founder Eric Epps has built a reputation for transparent diagnostics and honest equipment assessments. The company provides service agreements, equipment replacement quotes, and real estate inspection documentation for home transactions.
Sean Moore's review reveals a defining customer story: when another company quoted $10,000 for a full unit replacement on a 5-year-old Lennox gas pack, Eric performed his own diagnostic, identified a specific coil leak using compiled video evidence, and saved the homeowner nearly $8,000 by discovering the unit remained under warranty. Eric Bjorklund experienced custom in-house fabrication when Epps machined a replacement part to optimize airflow distribution through his crawlspace ductwork. Noah Mills specifically names Eric as the technician who "will always stand behind his work" and "goes above and beyond." These scenarios illustrate a contractor who prioritizes precise problem identification over replacement sales.
The company offers structured diagnostic pricing with AC and heating system evaluations each priced at $89 for 90-minute inspections. Real estate transaction inspections cost $179 for a single system. Bi-annual maintenance agreements and one-time seasonal tune-ups address system longevity, while equipment replacement consultations provide 30-minute evaluation appointments. This pricing clarity reflects the transparency reviewers repeatedly praise.
What Customers Say
12 perfect 5-star reviews mention Eric by name, with multiple homeowners highlighting second-opinion diagnostics that prevented unnecessary $10,000 replacements. Three separate reviews cite warranty discovery saving thousands, and one mentions custom-part fabrication as a mark of craftsmanship.
Services
AC Diagnostic & Repair
90-minute air conditioning system evaluation priced at $89, identifying refrigerant issues, compressor faults, and cooling performance problems.
Heating System Diagnostics
90-minute furnace or heat pump diagnostic inspection at $89, covering ignition, flame safety, and heating element assessment.
Bi-Annual Maintenance Agreements
Scheduled preventive maintenance for single HVAC systems, designed to extend equipment lifespan and maintain efficiency.
Seasonal Tune-Ups
One-time cooling tune-up or heating tune-up services, addressing seasonal readiness and performance optimization.
Real Estate HVAC Inspections
Two-hour inspection documentation for home buyers or sellers at $179 per system, standard for Charlotte transactions.
Ductwork Replacement & Fabrication
Complete crawlspace ductwork replacement with custom in-house fabrication for optimized airflow distribution.
Equipment Replacement Consultation
30-minute evaluation for new system quoting, helping homeowners size and select appropriate replacement equipment.