Firestone Complete Auto Care
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Claim This BusinessAbout Firestone Complete Auto Care
Firestone Complete Auto Care on University Pointe Boulevard in Charlotte has served North Carolina drivers for decades, building a presence across 741 customer reviews that earn the location a solid 3.5-star average. The shop handles everything from routine oil changes and state inspections to brake work and wheel services, making it a practical stop for University City and Myers Park residents needing one-store automotive care. Morning hours begin at 7 AM Monday through Saturday, with Sunday availability from 8 AM.
The Charlotte location carries the full Bridgestone tire lineup including Alenza luxury performance tires, and backs purchases with tire warranties tied to the manufacturer. A tire decision guide on the website helps vehicle owners select correctly sized replacements, while online scheduling lets customers book appointments rather than waiting in line. This blend of in-stock inventory and digital booking differentiates the shop from independent garages lacking branded supply chains.
Customer reviews name two technicians directly. Larson earned praise for sourcing quality windshield wipers during a Sunday inspection visit and refusing to install substandard parts just to pass the vehicle through. Another reviewer commends J for revealing an unadvertised special during a multi-service visit, calling him amazing and personable. Both interactions underscore a pattern where certain employees elevate the experience while others leave customers wanting.
What Customers Say
Three of four detailed reviews cite named technicians by name and highlight personalized service beyond the standard invoice. Positive feedback centers on Larson and J going out of their way with unexpected recommendations or assistance, while negative reviews describe different employees as standoffish during follow-up visits. The split suggests customer experience varies significantly depending on who's serving you that day.
Working Hours
| Sunday | 8 AM–5 PM |
| Monday | 7 AM–5 PM |
| Tuesday | 7 AM–7 PM |
| Wednesday | 7 AM–7 PM |
| ThursdayToday | 7 AM–7 PM |
| Friday | 7 AM–7 PM |
| Saturday | 7 AM–6 PM |
Services
Tire Sales & Installation
Full Bridgestone lineup including Alenza luxury performance tires, shop-by-size and vehicle guides available.
Tire Warranties
Manufacturer-backed warranty coverage included with Bridgestone tire purchases.
State Inspections
North Carolina emissions and safety inspections for registration renewal, Sunday service available.
Oil Changes & Fluid Services
Conventional and synthetic oil changes with multi-point fluid checks.
Brake System Repair
Pads, rotors, and brake diagnostics for front and rear axles.
Headlight & Bulb Replacement
In-house bulb inventory and replacement for headlights and brake lights.
Windshield Wiper Service
Wiper blade replacement and hardware installation, in-stock part matching.
Appointment Scheduling
Online booking system for planning service visits ahead of arrival.