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About Ice Bear Heating and Cooling
Ice Bear Heating and Cooling operates across North Carolina's Triad region, delivering HVAC installation, repair, and maintenance services to homeowners in Winston-Salem, Greensboro, High Point, Lewisville, Clemmons, and surrounding communities. The company maintains a 4.8-star rating derived from 141 client reviews, reflecting consistent service quality within the local market. Their service window extends from 8 a.m. to 8 p.m. Monday through Friday, with 24-hour emergency availability for urgent heating and cooling failures.
The contractor differentiates itself through substantive financial incentives and specialized service offerings. A $2000 discount applies to new system installations, while residents of Lewisville and Clemmons receive an exclusive 15% reduction on repair calls. The business promotes a free second Opinion program allowing homeowners to verify diagnosis recommendations before committing to major repairs. Flexible financing options help clients manage replacement costs through budget-friendly payment plans.
Customer testimonials specifically recognize technician Arkan for responsive emergency service and thorough diagnostic explanations. Reviewers describe heat pump repair scenarios including freezing coil issues and system replacements spanning homes across the service territory. One client noted Arkan resolved a heat pump failure that had transformed indoor coils into solid ice, completing diagnosis and recharge within a single visit. Another recount describes same-day system replacement completed rapidly following January 2025 failure, with ongoing follow-up contact to ensure lasting performance.
What Customers Say
Six of six sampled reviewers award 5-star ratings, with four explicitly naming technician Arkan for his rapid response times and diagnostic clarity. Customer narratives emphasize emergency repair situations resolved same-day, including heat pump freeze-ups and sudden system failures during extreme weather periods.
Services
HVAC Installation
Complete heating and cooling system installation for new construction and replacement retrofit projects.
AC Repair & Maintenance
Air conditioning diagnostics, repair, and preventive maintenance including tune-ups and refrigerant services.
Heating System Repair
Furnace and heat pump repair services addressing heating failures, ignition issues, and component replacements.
24-Hour Emergency Service
Round-the-clock emergency availability for urgent heating and cooling failures requiring immediate response.
System Maintenance Plans
Seasonal service agreements ensuring optimal performance and extending equipment lifespan.
Flexible Financing
Budget-friendly payment options helping homeowners manage the cost of new system purchases over time.