Interstate Motor DBA Newell Service Center Penske Truck and Cruise America RV Rentals

Auto repair shop
4.6(58 reviews)
8533 Old Concord Rd, Charlotte, NC 28213
Interstate Motor DBA Newell Service Center Penske Truck and Cruise America RV Rentals

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About Interstate Motor DBA Newell Service Center Penske Truck and Cruise America RV Rentals

Interstate Motor & Auto Service operates from two Charlotte locations at 9800 Newell Hickory Grove Road and 8533 Old Concord Road, delivering licensed vehicle repair since 1991. The shop holds ASE-certified technician credentials and maintains a 4.6-star average across 58 verified customer reviews, with nine named neighborhoods listed as service areas including Harrisburg, Mint Hill, Concord, and Huntersville. The family-operated business provides both passenger vehicle maintenance and commercial fleet services, also managing Penske truck rentals and Cruise America RV rentals from their Old Concord Road facility.

The company distinguishes itself through dual-branded RV rental operations alongside full-spectrum auto repair, a combination rare among Charlotte mechanics. Their service menu includes undercar work, electrical diagnostics, brake systems, and tire rotations, with fleet accounts handled separately for commercial clients. The Newell Service Center location carries the Penske and Cruise America affiliations, positioning the shop as a mobile solution provider for travelers passing through the Queen City corridor.

Long-tenure customers consistently reference technician Brian by name across five-star reviews, describing him as the primary point of contact for inspections, oil changes, and diagnostic challenges. One reviewer notes a three-year relationship for routine maintenance and tire inflation; another highlights Bryan specifically for what the review labels as honest pricing compared to other shops. A third account describes same-day turnaround for inspection passes, reinforcing the shop's emphasis on quick-turn service highlighted in their operational messaging.

What Customers Say

Seven of eight reviewers award five stars, with four specifically naming Brian, Bryan, or Newell as their trusted technician. The sole three-star critique targets wait times at the service desk rather than repair quality, while positive feedback consistently mentions honesty, fair pricing, and efficient turnaround.

Working Hours

SundayClosed
Monday8 AM–5:30 PM
Tuesday8 AM–5:30 PM
Wednesday8 AM–5:30 PM
ThursdayToday8 AM–5:30 PM
Friday8 AM–5:30 PM
SaturdayClosed

Services & Details

Service options

Onsite services

Accessibility

Wheelchair accessible entranceWheelchair accessible parking lotWheelchair accessible restroom

Offerings

Oil change

Amenities

MechanicRestroom

Payments

Debit cardsNFC mobile payments

Frequently Asked Questions