Johnstone Supply

Johnstone Supply operates as an HVAC equipment and parts distribution center serving contractors and qualified professionals in the Charlotte metro area. Located at store 618, this supplier has earned a 4.4-star rating drawn from nine customer reviews, reflecting mixed but predominantly positive experiences. The business maintains standard commercial hours Monday through Friday from 7 AM to 5 PM, with Saturday and Sunday reserved for after-hours emergency calls. While the catalog spans residential, commercial, and specialty HVAC systems, this location functions primarily as a trade-only supplier, homeowners seeking direct parts purchases may encounter limitations compared to retail-oriented competitors.

The Charlotte facility distinguishes itself through an extensive inventory that minimizes contractor wait times. Website categories reveal specialized product lines extending beyond standard residential equipment: commercial packaged units, geothermal systems, high-velocity air systems, and refrigeration components for larger installations. The distributor offers delivery services and maintains emergency after-hours availability, a critical differentiator for contractors managing time-sensitive installations. Parts coverage includes OEM components for major manufacturers, with subcategories spanning coils, compressors, motors, thermostats, and electrical hardware, allowing single-source procurement for complex service calls.

Customer reviews highlight specific positive interactions with the Charlotte team. Kristopher, identifying as a contractor with Liberty Air LLC, notes consistent professionalism from Cody's team across multiple projects, citing emergency availability and competitive pricing. Matt Sampers describes a scenario where staff identified correct replacement parts quickly, enabling fast AC restoration. Negative feedback centers on a single homeowner experience attempting to open a business account, revealing pricing structures designed for trade accounts rather than retail walk-in customers.