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Claim This BusinessMaple Run operates as a residential apartment community in Charlotte, North Carolina, delivering housing solutions across multiple neighborhoods in the greater Mecklenburg County area. With a 4.0-star average derived from 209 resident reviews, the property has cultivated a reputation for responsive service and community management. The property welcomes residents seeking modern units in the Charlotte metro region, offering both standard apartments and newly renovated townhome configurations.
What distinguishes Maple Run from neighboring complexes is the caliber of on-site personnel who consistently earn recognition in resident feedback. Multiple reviewers highlight Leisha, the assistant property manager, for her professionalism and follow-through, while renters like Ilcia Perez receive commendation for accommodating residents facing circumstances requiring extra patience and flexibility. The presence of dedicated staff members who remember residents by name and follow through on commitments creates a distinctive living experience.
Resident accounts illuminate the hands-on nature of the management team. When one resident disclosed limitations affecting daily functioning, Ilcia Perez provided immediate support and ongoing assistance across multiple visits. Another resident transitioning with a daughter found her rental experience transformed by staff members who guided her through renters insurance questions and made her feel genuinely welcomed into the community.
Five-star reviews dominate the feedback landscape at Maple Run, with seven of eight displayed ratings receiving top marks. Residents who left favorable impressions consistently call out specific staff members including Leisha, Ilcia Perez, and Lorena, praising their patience, kindness, and willingness to address every question. The sole one-star review cites concerns about cleanliness, unit finish quality, and tour Experience, representing the primaryConstruct criticism in the dataset.
| Sunday | Closed |
| Monday | 9 AM–5 PM |
| Tuesday | 9 AM–5 PM |
| Wednesday | 9 AM–5 PM |
| ThursdayToday | 9 AM–5 PM |
| Friday | 9 AM–5 PM |
| Saturday | 9 AM–3 PM |
Application and move-in coordination managed by on-site property staff known for thorough communication.
Work order submission and resolution handled through the on-site management team.
Ongoing unit improvement projects addressing interiors for current and incoming residents.
Day-to-day community oversight provided by professional staff including an assistant property manager.
Staff guidance offered to residents navigating renter's insurance requirements.