Randolph Hills
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About Randolph Hills
Randolph Hills is an apartment community in Charlotte, NC operated by Related Companies, a national residential development firm. Located in the eastern part of the city, the property serves renters in the greater Charlotte metro area with market-rate and affordable housing options. With 15 tenant reviews contributing to a 2.3-star average rating, prospective residents should weigh both positive and critical feedback before signing a lease.
The property underwent management transitions in recent years, with new leadership implementing upgrades including appliance replacements across units. Online presence indicates ties to Related Companies' portfolio which includes luxury condominiums, senior living, and mixed-use developments across multiple states. However, specific HVAC maintenance guarantees or manufacturer partnerships are not prominently documented on publicly available materials.
Tenant accounts highlight variable maintenance response times, one resident noted a Thursday AC repair request was addressed by the following Monday, while others reported extended delays and unresolved requests. One reviewer detailed a maintenance entry scenario that caused personal discomfort, though the technician apologized after boundaries were communicated. These accounts suggest service quality may depend on specific staff and request urgency.
What Customers Say
Of 15 reviews analyzed, 4 reviewers specifically critique maintenance responsiveness and repair completion, while 3 mentions positive upgrades to appliances. Three reviewers reference the neighborhood character and surrounding crime, contrasting with another who notes recent improvements under new management.
Services
Residential Leasing
Market-rate and affordable apartment rentals through Related Companies management.
Unit Maintenance Requests
Tenant-submitted repair requests for appliances, HVAC, plumbing, and general unit issues.
Appliance Upgrades
Recent replacements of refrigerators, ranges, and other kitchen appliances in occupied units.
On-Site Management
Property management office handling leasing, complaints, and administrative concerns.
Common Area Maintenance
groundskeeping, parking lot upkeep, and building exterior preservation.