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Claim Your Free PageAbout Umbrella Heating And Air, LLC
Umbrella Heating And Air, LLC operates as a heating contractor serving Charlotte, North Carolina, and holds a strong 4.6-star rating derived from 13 customer reviews. The business, led by technician Jaycob, focuses on providing heating and cooling solutions to residential clients throughout the Charlotte metro area.Customers consistently highlight the company's responsiveness and fair pricing compared to larger competitors in the region.
What distinguishes Umbrella Heating And Air from larger HVAC corporations is the personalized approach customers receive. Multiple reviewers emphasize that Jaycob avoids the upsell pressure typical of bigger companies, instead focusing on diagnosing the actual problem and providing honest recommendations. The company installs Goodman equipment according to review mentions, and customers appreciate the straightforward communication about what work is genuinely needed versus optional upgrades.
Customer experiences illustrate the hands-on nature of this small HVAC operation. Quentin Alston described Jaycob arriving the same day to resolve a heating issue, calling the tech "awesome" and noting his honest assessment. Russ Conner similarly reported rapid arrival during cold weather with his heat restored quickly and at a price significantly lower than quotes received from larger regional companies. When Billy Waters needed assistance, Jaycob responded promptly, going above and beyond to help both Waters and his clients. One negative experience involving a delayed Goodman coil part replacement highlights challenges that can arise with equipment orders, though positive reviews dominate the overall feedback.
What Customers Say
12 of 13 reviews award 5 stars, praising Jaycob for same-day response, fair pricing, and honesty about necessary repairs. Negative feedback centers on equipment delays rather than service quality.
Services
Heating Repair
Diagnoses and fixes furnaces not functioning, with same-day response times reported by multiple customers.
Cooling Repair
Services air conditioning systems, responding to calls when furnaces or AC units fail.
HVAC Installation
Installs new heating and cooling systems, with Goodman equipment mentioned in customer reviews.
System Diagnostics
Evaluates equipment problems honestly without recommending unnecessary work.
Emergency HVAC Service
Responds promptly to heating emergencies, with customers praising rapid same-day arrival.