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About University
University operates as an air conditioning contractor serving Charlotte, North Carolina and surrounding communities. With a customer rating of 4.1 stars drawn from 49 client reviews, the company provides residential heating and cooling services within the greater Mecklenburg County region. Potential clients should verify licensing and insurance credentials directly with the contractor before scheduling service appointments.
The company markets 10-year warranty coverage on select parts and labor for qualifying installations, a commitment that warrants careful discussion during estimate conversations. Homeowners prioritizing extended warranty protection should request written documentation of specific warranty terms, coverage limitations, and transferability provisions before authorizing work.
Customer reviews highlight ongoing challenges with service responsiveness and warranty fulfillment that prospective clients should weighed carefully. Multiple reviewers documentextended wait periods for promised follow-up visits and difficulty reaching management for resolution. These account suggest the importance of securing detailed written service agreements before work begins, including clear timelines and documented commitments.
What Customers Say
Across 49 aggregated reviews, this contractor holds a 4.1-star average rating. However, the two most recent detailed reviews, both awarding 1 star, cite consistent complaints regarding warranty disputes and repeated no-shows for scheduled appointments, with customers reporting waits exceeding two weeks for promised service visits.
Services
Air Conditioning Installation
New AC system installation and replacement for residential properties throughout Charlotte metro.
Heating System Services
Furnace and heat pump installation, repair, and seasonal maintenance for Mecklenburg County homeowners.
AC Repair & Maintenance
Diagnostic services, refrigerant handling, component replacement, and annual preventive maintenance agreements.
System Diagnostics
Performance evaluation and fault identification for residential HVAC equipment.
Warranty Repairs
In-warranty parts replacement and labor for covered components, subject to specificterms and limitations.