1st Choice Service, a Wind River Company
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Claim This BusinessAbout 1st Choice Service, a Wind River Company
1st Choice Service operates as a Wind River Company division delivering septic system solutions throughout the Charlotte metropolitan area, including Cherryville and surrounding Gaston County communities. Backed by Wind River Environmental's multi-state infrastructure spanning treatment facilities and acquisition history, the company maintains a 4.9-star average across 425 verified customer reviews, reflecting consistent service quality in residential pumping, inspections, and emergency repairs.
What distinguishes this contractor is their comprehensive in-house capability spanning residential septic services through commercial grease trap management and municipal lift station maintenance, a scope that eliminates the need for multiple specialists. Their trenchless pipelining technology offers pipe repair without excavation, while hydro excavation services provide precise subsurface investigation protecting existing landscaping.
Named technicians appear frequently in positive reviews. Jay's review credits Thai Phuih and Di Siu from the Charlotte team for rapidly diagnosing and resolving a septic issue. Carissa's experience highlights technician Christian, who successfully pumped a tank another company declared impossible to clean and recommended a riser installation to reduce future access costs.
What Customers Say
Three customer reviews show a mixed picture: 2 of 3 rank the service 5 stars citing rapid diagnosis and resolving seemingly impossible pumping jobs, while 1 reviewer describes communication barriers and payment reimbursement delays after accidental property damage.
Working Hours
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| ThursdayToday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
Septic Tank Pumping
Residential sewage removal including tanks other companies declared inaccessible, with 24-hour availability.
Septic Inspections
System assessments for home sales, financing requirements, or diagnostic purposes.
Septic System Repair & Maintenance
Pump station repairs, drain field restoration, and ongoing maintenance contracts.
Drain Cleaning
Residential clog clearing and sewer line services using professional equipment.
Trenchless Pipelining
No-dig pipe rehabilitation installing seamless lining inside existing damaged pipes.
Grease Trap Service
Commercial grease trap cleaning, replacement, and preventative maintenance for restaurants.
Lift Station Services
Commercial and municipal pump station installation, maintenance, and emergency repairs.
Hydro Excavation
Precision vacuum excavation safely exposing underground utilities without damage.