Horizon Services - Air Conditioning, Heating, Plumbing & Electrical

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About Horizon Services - Air Conditioning, Heating, Plumbing & Electrical
Horizon Services operates as a multi-trade contractor serving Concord and the greater Cabarrus County region, including nearby Kannapolis and Harrisburg. The business has accumulated over 700 verified customer reviews averaging 4.8 stars, establishing strong credibility within the local market. Their licensed technicians handle air conditioning, heating, plumbing, and electrical work, providing homeowners with a single point of contact for diverse household systems. Emergency service remains available around the clock, seven days a week.
What distinguishes Horizon from neighboring contractors involves their specialization in Generac standby generator installations, a practical solution for residents who endured week-long power outages during severe storms. Reviewers consistently note the team's depth of knowledge across multiple trades, technicians answered detailed questions about generator specifications and cross-trade electrical connections. The company also emphasizes property care protocols, with technicians photographed documenting their work progress and taking precautions to protect homeowner floors and furnishings.
Customer experiences reveal responsive service during challenging situations. When Sherri Hill discovered water pooling on her floor, Horizon dispatched technician Jessie within an hour, who spent the entire day resolving the water heater leak and explaining each repair step. For generator installations, reviewer Amanda Bowen credited Matt, Ryan, and their crew with transforming a stressful post-storm decision into a smooth process, while Claire praised electrician Roger and project manager Ryan for their punctual, thorough approach and willingness to walk through technical details with homeowners.
What Customers Say
Among highlighted reviews, five-star feedback consistently mentions specific team members, Roger, Ryan, Jessie, and Matt, by name, with customers praising their knowledge and communication. Multiple reviewers reference generator installations following storm-related power outages, indicating this service category drives significant customer engagement. Positive themes cluster around technical expertise and Same-Day response, while negative feedback is minimal across the 700+ review sample.
Working Hours
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| WednesdayToday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
AC Repair & Maintenance
Diagnosing cooling system failures, capacitor replacements, refrigerant recharges, and seasonal tune-ups for residential units.
Heating System Service
Furnace repairs, heat exchanger inspections, thermostat calibration, and heating equipment maintenance for winter readiness.
Generac Generator Installation
Whole-home standby generator sizing, electrical connection, natural gas or propane hookup, and turnkey commissioning.
Electrical Work
Panel upgrades, circuit additions, wiring for new equipment, and electrical troubleshooting across residential systems.
Plumbing Repairs
Water heater replacement, leak detection, pipe fitting, drain cleaning, and plumbing fixture installations.