Service Pro Plumbing

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About Service Pro Plumbing
Service Pro Plumbing operates as a licensed plumbing contractor serving Concord, North Carolina, and surrounding areas. The business maintains a perfect 5.0-star rating across 850 customer reviews, demonstrating consistent service quality that has earned repeat business and referrals throughout the region. Standard service hours run Monday through Friday from 7 AM to 5 PM, with Saturday availability until noon. The company can be reached directly at (704) 249-6883 for scheduling and emergency inquiries.
The company distinguishes itself through customer-first policies that several reviewers explicitly highlight. Multiple customers note the team did not charge dispatch fees when additional parts had to be ordered, a practice that sets Service Pro Plumbing apart from competitors who bill for every service call. The technicians conduct pre-site walkdowns before major installations to ensure they understand the full scope and bring appropriate tools, a methodical approach that reduces callbacks and inconvenience for homeowners. Follow-up communication after completed work appears standard, with one reviewer noting the team checked in several days post-installation to confirm everything functioned properly.
Customer scenarios documented in reviews reveal the team's capability with diverse plumbing challenges. One senior homeowner described a severe problem resolved in under four hours at a reasonable price, while another reviewer needed emergency kitchen faucet replacement after a DIY project went wrong. The team completed that installation in under 24 hours. A third customer mentioned the crew identified and corrected minor issues from a previous installation that another contractor had performed, going beyond the original scope without prompting. Technician Will was specifically named for faucet installation work that reviewers described as efficient and clean.
What Customers Say
All six detailed reviewers awarded perfect 5-star ratings, with three specifically mentioning same-day or next-day turnaround for urgent situations. Four reviewers praised technician politeness and communication, while two highlighted the company's policy of not charging dispatch fees when parts must be ordered. No negative feedback appeared in the available reviews.
Working Hours
| Sunday | Closed |
| Monday | 7 AM–5 PM |
| Tuesday | 7 AM–5 PM |
| WednesdayToday | 7 AM–5 PM |
| Thursday | 7 AM–5 PM |
| Friday | 7 AM–5 PM |
| Saturday | 7 AM–12 PM |
Services
Kitchen Faucet Installation
Replacement and installation of kitchen faucets, including corrections for damaged DIY installations.
Whole House Water Filter Service
Replacement of whole-house water filtration systems including pre-installation assessment and post-install follow-up.
Emergency Plumbing Repair
Rapid response repairs for severe plumbing problems, with same-day or next-day service availability.
General Plumbing Maintenance
Standard plumbing repairs and maintenance for residential plumbing systems.
Diagnostic and Assessment Services
Pre-installation walkdowns to evaluate job requirements and ensure proper tools and parts are available.