Jackson & Sons

Jackson & Sons is a family-owned heating, cooling, and plumbing contractor based in Dudley, North Carolina. Established in 1974, the company has served Eastern North Carolina for over five decades, building its reputation through consistent performance and community commitment. The company holds a near-perfect 4.9-star rating from 3,700 customer reviews, reflecting and skill that reviewers across the region recognize. Jackson & Sons serves communities including Goldsboro, New Bern, Greenville, Garner, Clayton, and Smithfield, bringing residential and commercial HVAC and plumbing solutions to homes and businesses throughout the eastern part of the state. Spanish-speaking customers can communicate directly with Spanish-speaking staff, ensuring clear diagnosis and transparent proposals regardless of language preference.

As an authorized Trane dealer, Jackson & Sons provides equipment ranging from gas furnaces and heat pumps to mini splits and dual fuel systems, giving homeowners flexibility in selecting heating and cooling solutions tailored to their budgets and efficiency goals. The company offers indoor air quality products including UV air purification, whole-house dehumidifiers, and advanced filtration systems designed to address humidity challenges common in Eastern North Carolina summers. A 10-year protection program covers parts and labor for new installations, while financing through Wells Fargo and GoodLeap enables homeowners to spread costs over manageable monthly payments rather than facing large upfront expenses.

Reviewers consistently mention specific technicians by name when describing their experiences. Norman recently completed a full bathroom renovation including a standing tub, custom shower, double vanity, and refrigerator water line installation, taking time to explain every step to the homeowner. Romario diagnosed and resolved a Nest thermostat connection issue within minutes of arrival, using protective shoe covers and working efficiently to minimize disruption. David Sturm performed heat pump preventive maintenance and took time to explain findings in plain language. Multiple reviewers highlight same-day response during heat waves, holiday weekend emergencies, and situations where previous contractors failed to resolve the underlying issue, reinforcing the company's around-the-clock availability.