D&L Parts Company

D&L Parts Company operates as a dedicated appliance parts supplier in Fayetteville, North Carolina, earning a 4.7-star rating across 48 customer reviews. The business serves both homeowners and professional contractors throughout the Cape Fear region, providing replacement components for major appliances, HVAC systems, and water heaters. Their retail location maintains extensive inventory across multiple product categories, with a searchable database and in-store parts lookup tools helping customers identify correct replacements.

What distinguishes D&L Parts is their breadth of brand partnerships and technical resources. The company stocks components from over 100 manufacturers including Trane, Carrier, Lennox, Goodman, Whirlpool, GE, Samsung, and Mitsubishi. They offer an online model lookup system and barcode scanner for precise parts identification. Their contracted installer program provides certification pathways including EPA certification, while their specialty categories cover mini-splits, PTACs, indoor air quality systems, and commercial HVAC equipment.

Customer reviews highlight specific team members who deliver exceptional service. Billy at the Fayetteville location helped a customer from Raleigh locate a GE refrigerator motherboard, cross-checking the part to ensure the correct replacement. Another reviewer credits the shipping department with delivering parts on time for a decade without any errors. However, one review notes a negative experience with a staff member named Will regarding customer service and pricing, and another describes an issue with a wrong part requiring an in-person exchange.