Dean's Heating and Air Services

Dean's Heating and Air Services operates as a residential HVAC contractor serving Franklinton, North Carolina, and surrounding communities in the greater Raleigh suburbs. Owner Dean Higginbotham leads a team that handles heat pump installations, furnace replacements, and routine AC maintenance for homeowners across the region. The company maintains standard weekday hours from 9 AM to 5 PM and holds a 4.7-star average rating compiled from 12 client reviews. In referenced customer feedback, one reviewer noted Dean and his team completed a full system replacement on a homeowner's 1973 vintage handler unit, removing all old equipment in a single service visit.

The company's service model centers on straightforward equipment swaps and transparent pricing, a priority highlighted across multiple satisfied client testimonials. Dean's Heating and Air Services works with Goodman brand heat pumps and furnaces, a mid-range manufacturer popular among cost-conscious homeowners in the Carolinas. Reviewers consistently mention competitive pricing; one customer reported calling nine different contractors before concluding Dean's quote could not be matched locally. The team includes Courtney, who manages scheduling and customer inquiries, alongside technician Roy, who has performed installation work referenced in positive feedback.

Specific customer scenarios from the review record illustrate the company's operational approach. When reviewer H. Kennedy Lincoln needed a complete system overhaul, Dean and his crew arrived without disrupting the client's overnight work schedule and cleaned up a full trailer of old equipment after installation. For reviewer Mitzy5888, Dean and Courtney conducted the initial assessment together, followed by a separate installation visit from Dean and Roy, all team members described as friendly and professional. The company responded to one critical review regarding a furnace malfunction in its first year of operation; that client's experience involved warranty claim communication that the reviewer felt was insufficient.