Jacobs Service Center

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About Jacobs Service Center
Jacobs Service Center is an auto repair facility serving drivers throughout Gastonia, North Carolina, and the surrounding region. With 175 customer reviews contributing to a 4.5-star average rating, the shop has built a reputation for handling a wide range of vehicle repairs, from brake work to starter replacements and pre-purchase inspections. The shop maintains standard weekday hours from 8 AM to 5 PM, closing on weekends to focus on scheduled appointments during the work week.
Multiple reviewers specifically mention the shop's honest approach to diagnostics and pricing. One customer noted that Jacobs Service Center flagged when other shops were attempting unnecessary repairs, describing the staff as people who let customers know when other places were trying to fleece them. Another reviewer appreciated that the team installed their own parts, accommodating customer preferences while delivering reliable workmanship.
Several reviewers describe specific repair scenarios that highlight the shop's capabilities. One customer recounts bringing their truck for a power steering leak repair, while others mention brake work, starter replacement, and annual state inspections completed in under 30 minutes. A pre-purchase inspection was handled on fairly last-minute notice according to one reviewer, who also noted the pricing was more than reasonable for the convenience.
What Customers Say
Seven of eight sampled reviewers award five stars, with brake work, starter replacement, and state inspections cited as specific services. The sole two-star review centers on scheduling communication rather than repair quality. Positive reviewers frequently mention fair pricing and honest recommendations.
Working Hours
| SundayToday | Closed |
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| Thursday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| Saturday | Closed |
Services
Brake Repair & Installation
Brake pad and shoe replacement, including customer-supplied parts. Mechanics experienced with various vehicle makes.
Starter Replacement
Complete starter motor installation with parts and labor. One reviewer had their starter replaced successfully.
State Inspection
Annual North Carolina vehicle inspection; $30 for most vehicles, completed in under 10 minutes per reviewers.
Pre-Purchase Inspection
Comprehensive vehicle evaluation before purchase, often available on short notice with reasonable pricing.
Power Steering Repair
Diagnosis and repair of steering system leaks and related components.