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About Zach Stroupe Plumbing
Zach Stroupe Plumbing operates as a plumbing contractor in Gastonia, North Carolina. The business holds a 3.5-star rating compiled from 6 customer reviews, offering residential plumbing services to homeowners throughout the Gastonia area. While the company does not display licensing credentials or founding history on its limited online presence, reviewer feedback indicates active engagement with local plumbing needs including water main repairs, valve installations, and emergency leak response.
Customer feedback presents a mixed picture of service quality. Cindy Spivey gave a 5-star review after experiencing a ruptured pipe emergency, noting that Zack resolved the issue in just 5 minutes and she would recommend the plumber based on that experience. Joel Horwich also provided a 5-star rating specifically citing honesty, quality, and reliability as distinguishing strengths. However, other reviewers expressed concerns about pricing accuracy, with April Walker describing overcharges for typical installations that reportedly took less than an hour, and Aley Zimmerman noting a reducer valve was left at factory settings following a job.
The most detailed negative feedback came from Nick Elam, who described repeated repair visits needed for work performed at a church facility five months prior. Elam noted the team returned to finish the job and later replaced a pump that failed within that timeframe. Aley Zimmerman also cited concerns about installation depth for a main cutoff valve and placement that allowed water and debris infiltration. These mixed experiences suggest potential variability in technical precision depending on the specific service or technician assigned to a job.
What Customers Say
Two of six reviewers gave 5-star ratings specifically praising speed, honesty, and quality, while three reviewers gave 1-2 stars citing overcharging, subpar work, and repeated repair needs. Positive reviews mention specific fast response during emergencies, while negative reviews focus on pricing disputes and quality control issues requiring follow-up visits.
Services
Water Main Repair & Replacement
Repair and replacement of main water shutoff valves and water supply lines.
Emergency Leak Response
Same-day emergency service for ruptured pipes and major leaks.
Valve Installation
Installation of cutoff valves, reducer valves, and pressure regulation equipment.
Pipe Repair & Fitting
General pipe repair services for residential plumbing systems.
Commercial Plumbing
Plumbing services for commercial facilities including churches and businesses.
Diagnostic Services
Plumbing diagnostics and assessment for identifying system issues.