Fire and Ice Heating and Cooling
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About Fire and Ice Heating and Cooling
Fire and Ice Heating and Cooling operates as a residential HVAC repair specialist serving Greensboro, North Carolina, and surrounding communities. The company maintains a 4.7-star average rating across 101 customer reviews, indicating consistent service quality. Most days they operate around the clock, with Sunday hours running 7 AM to 7 PM, accommodating emergency calls even on weekends.
Joseph stands out as a diagnostic specialist who examined fresh air intake systems thoroughly before presenting four repair options with clear pricing tiers and tradeoffs. The company helps customers source filters from local suppliers, passing savings directly to homeowners. Their semi-annual maintenance plan covers tune-ups and priority scheduling, a practical choice for systems facing Greensboro's humid summers and variable winters.
One reviewer describes same-day scheduling for a non-urgent issue, with Joseph arriving promptly to document system specifics before proposing solutions. Another customer narrates repeated thermostat failures resolved across multiple visits, illustrating the team's persistence with difficult problems. Joe, the primary technician mentioned across several reviews, explains repair details visibly and guides homeowners through manufacturer registration processes.
What Customers Say
Six of seven detailed reviews award 5 stars, praising diagnostic clarity and transparent pricing. The single 1-star review documents multiple service calls for a stubborn thermostat issue, describing frustration with registration but acknowledging the technician's follow-through. Overall, 86 percent of reviewers would recommend this company.
Working Hours
| SundayToday | 7 AM–7 PM |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
AC Repair & Maintenance
Diagnostic services, refrigerant recharging, and component replacement for cooling systems not performing to specification.
Heating System Repair
Furnace diagnostics, heat exchanger inspection, and thermostat integration for heating functionality.
Thermostat Installation & Setup
Smart thermostat mounting, wiring, and manufacturer account registration assistance.
Fireplace & Propane Log Service
Remote troubleshooting, manual override identification, and fuel log system inspections.
Preventive Maintenance Plans
Semi-annual tune-ups with priority scheduling and system health assessments.
Emergency HVAC Service
24-hour response availability for system failures requiring immediate attention.