Equipment Plus Total Facility Solutions

Equipment Plus Total Facility Solutions operates as a restaurant supply store in Greenville, North Carolina, holding a 3.8-star rating across 32 customer reviews. The business maintains standard commercial hours, opening at 8 AM Monday through Friday and closing at 5 PM, with Saturday and Sunday reserved for rest. Located in Greenville, the company serves commercial kitchen operators throughout eastern North Carolina, a region characterized by rural communities where specialized restaurant equipment vendors remain scarce. Prospective buyers should note that the business functions as a supplier rather than a service contractor, focusing on equipment sales rather than on-site repair work.

The company distinguishes itself through its showroom-based approach, allowing customers to physically evaluate equipment before purchase. Reviewers consistently mention the delivery and placement services, with one customer specifically praising the team's handling of a full culinary lab installation. However, prospective buyers should approach with caution regarding warranty terms and pricing structures, as multiple reviewers advise obtaining detailed written quotes before any work commences and carefully reviewing estimate line items for travel surcharges and additional fees.

Customer experiences span a notable range. Victoria Hamill described a positive encounter with the sales and delivery team, noting their professionalism and efficiency in navigating slight difficulties during equipment placement in a culinary laboratory setting. Conversely, Sal's Pizza recounted a dispute that escalated to legal proceedings, with allegations of unmet warranty obligations. Bell Cove Plaza reported an incident where a service visit resulted in over $500 in charges without prior estimate or completed repairs, advising others to request written quotes before allowing any work to proceed.