New Hope Heating & Air Conditioning

New Hope Heating & Air Conditioning serves residential clients across Greenville and surrounding communities including Goldsboro, Kinston, La Grange, and Dudley. The company holds a 3.4-star rating compiled from 18 customer reviews. Their service fleet operates throughout eastern North Carolina, providing heating system installation, annual maintenance agreements, and emergency repair calls. The contractor maintains a 24-hour availability policy for same-day service requests, a practical feature for homeowners facing sudden heating failures.

This contractor distinguishes itself through a 110% price-beat guarantee valid for one full year after any repair or purchase, and they advertise a fixed-right-or-free commitment on labor. Their teamprotects customer property during every job by laying drop cloths, using shoe covers, and covering furniture and door frames. New Hope serves as a Generac dealer for home standby generators, offering both sales and installation for backup power systems. They also present membership and financing options to spread equipment costs over time.

Reviewers describe specific service scenarios that shaped their opinions. One customer called on a rainy April afternoon and received same-day response from a technician who stayed until the problem was fully resolved. Another reviewer credits a technician named Chris with arriving the morning after a late-night request, taking time to explain options to the household. A third customer mentions the compressor on their aging AC unit was failing, and the team ordered a replacement unit and completed installation within days. Negative feedback centers on follow-through delays and scheduling conflicts, with one reviewer noting repeated calls were needed before a repair was completed.