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Claim This BusinessSam Pollard and Son, Inc. has served Greenville, North Carolina since 1948, making it a cornerstone of the community with more than seven decades of continuous operation. The company holds North Carolina license #17733 and maintains full licensing and insurance coverage across heating, air conditioning, plumbing, and electrical trades. With 59 customer reviews averaging 4.1 stars, the business serves not only Greenville but also Washington, Kinston, Tarboro, and surrounding eastern North Carolina communities. This fourth-generation family operation combines deep local roots with comprehensive mechanical services under one roof.
What distinguishes Sam Pollard and Son from competitors is their in-house sheet metal duct fabrication capability, allowing custom ductwork solutions rather than relying on third-party suppliers. The company provides 24-hour emergency service for urgent heating and cooling failures, a critical feature during Carolina summers and occasional winter freezes. They offer financing options for approved credit, making major system replacements more accessible, and provide a senior citizen discount that acknowledges older homeowners on fixed incomes. Payment processing includes all major credit cards, simplifying billing for customers who prefer not to handle cash or checks after service completion.
Customers repeatedly name specific technicians who handled their problems, suggesting a consistent team of skilled professionals. Anthony earned specific praise for repairing a tankless water heater, while Anthony and Chris together resolved a kitchen sink issue and took time to explain the needed repairs to the homeowner. Another reviewer noted that Anthony and William used camera technology to show customers exactly what was happening inside their pipes, turning a repair visit into an educational experience. These named encounters suggest a culture where technicians take ownership of problems and communicate clearly with homeowners throughout the service process.
Across 59 reviews, four customers specifically named technicians Anthony, Chris, or William in positive contexts, describing them as knowledgeable, courteous, and thorough. Positive reviews emphasize quick response times and effective repairs, while a single 1-star review from 2019 cited communication delays around a drainage installation issue. The majority of reviewers rate the company 5 stars and recommend it for both plumbing and HVAC work.
| Sunday | Closed |
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| ThursdayToday | 8 AM–5 PM |
| Friday | 8 AM–2 PM |
| Saturday | Closed |
Furnace and heat pump repair, tune-ups, and preventive maintenance to extend equipment life and improve efficiency.
AC repair, installation, and maintenance for residential systems, including emergency service during summer months.
Comprehensive plumbing repairs from leaky pipes to fixture replacements, handled by licensed professionals.
Repair and replacement of traditional and tankless water heaters, with specific expertise noted in reviews.
Custom in-house sheet metal duct fabrication for installations and replacements requiring non-standard ductwork.
Residential electrical repairs and installations provided as part of the full-service mechanical contractor offering.
Scheduled maintenance services designed to prevent costly breakdowns and maintain system efficiency year-round.