Piedmont Electric Cooperative

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About Piedmont Electric Cooperative
Piedmont Electric Cooperative serves Hillsborough, North Carolina, as a member-owned electric utility with a 3.2-star rating drawn from 148 customer reviews. The cooperative operates Monday through Friday from 8 AM to 5 PM, with Saturday and Sunday reserved for emergency response only. Residents in the Hillsborough area receive electricity through this cooperative, which maintains local distribution infrastructure throughout the surrounding communities.
Customer feedback reveals a divided service experience. Several long-term members report highly reliable power delivery with minimal interruptions, even during severe weather events. One reviewer notes over a decade of service with power restoration often occurring within hours of outages. However, newer customers and some longtime members describe frequent monthly disruptions lasting anywhere from one to five hours, with recurring complaints about vegetation management near power lines and inconsistent monthly billing amounts.
Specific technician interactions appear in reviews where customers detail same-day response during outages and situations where service representatives addressed billing discrepancies. One reviewer recounts receiving a response from management regarding reliability claims, though the customer felt the information provided was inaccurate. The cooperative has replied publicly to some negative reviews, though customers note frustration with the resolution process.
What Customers Say
Four of five detailed reviews cite power outage frequency as the primary concern, with three reviewers mentioning outages lasting multiple hours. Positive feedback focuses on restoration speed during severe weather, while negative reviews tie outages to vegetation near power lines and compare rates unfavorably to nearby Duke Energy service.
Working Hours
| Sunday | Closed |
| MondayToday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| Thursday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| Saturday | Closed |
Services
Electric Distribution
Supply of electricity to residential and commercial properties throughout the Hillsborough service area.
Outage Response
Emergency power restoration services, with standard hours Monday through Friday and limited weekend availability.
Meter Reading and Billing
Monthly electricity usage tracking and member billing for distributed power.
Infrastructure Maintenance
Maintenance of local power lines, poles, and distribution equipment within the cooperative network.
New Service Connection
Onboarding new members and establishing electric service for properties within the service territory.