Piedmont Electric Cooperative

Piedmont Electric Cooperative serves Hillsborough, North Carolina, as a member-owned electric utility with a 3.2-star rating drawn from 148 customer reviews. The cooperative operates Monday through Friday from 8 AM to 5 PM, with Saturday and Sunday reserved for emergency response only. Residents in the Hillsborough area receive electricity through this cooperative, which maintains local distribution infrastructure throughout the surrounding communities.

Customer feedback reveals a divided service experience. Several long-term members report highly reliable power delivery with minimal interruptions, even during severe weather events. One reviewer notes over a decade of service with power restoration often occurring within hours of outages. However, newer customers and some longtime members describe frequent monthly disruptions lasting anywhere from one to five hours, with recurring complaints about vegetation management near power lines and inconsistent monthly billing amounts.

Specific technician interactions appear in reviews where customers detail same-day response during outages and situations where service representatives addressed billing discrepancies. One reviewer recounts receiving a response from management regarding reliability claims, though the customer felt the information provided was inaccurate. The cooperative has replied publicly to some negative reviews, though customers note frustration with the resolution process.