Jones & Jones Heating & AC

Jones & Jones Heating & AC operates as a Heil dealer in Hope Mills, North Carolina, providing air conditioning and heating system installations, replacements, and repair services to homeowners across the Fayetteville metro area. With a current rating of 1.3 stars from 3 customer reviews, this contractor has drawn significant negative feedback regarding service reliability and customer communication. The business offers Heil-brand equipment including air conditioners, heat pumps, gas furnaces, and ductless systems, backed by manufacturer warranties and special financing options through Wells Fargo.

As a Heil Elite Dealer, Jones & Jones provides access to the brand's full product lineup with 0% APR financing for 60 months on qualifying purchases. The company handles equipment sales, installation, and warranty registration for residential heating and cooling systems. Their website emphasizes product quality, engineering, and quiet operation, though customer reviews consistently question the technical competence demonstrated during service calls and the reliability of installations performed.

Local reviewer Rose Randall described a scenario where her AC required repeat service just 45 days after initial repair, with an additional unit failing entirely following the technician's visit. Amber Waves reported her system failed two days after a $165 service call, later discovering critically low coolant levels that should have been identified during the first appointment. These accounts represent the primary feedback available for prospective customers evaluating this contractor.