E.T. Ferrell & Son Heating & Air Conditioning
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About E.T. Ferrell & Son Heating & Air Conditioning
E.T. Ferrell & Son Heating & Air Conditioning serves Mount Olive, North Carolina as a heating equipment supplier with a 4.6-star average rating drawn from 53 customer reviews. The company operates Monday through Friday from 8 AM to 5 PM, offering standard weekday availability for scheduled service calls. Local residents can reach the office at (919) 658-2971 to request heating and air conditioning assistance.
Customer reviews consistently highlight the communication standards and diagnostic approach practiced by this contractor's team. Multiple reviewers note that technicians arrive prepared to diagnose issues promptly, explaining each step of the repair process as they work. The office staff maintains transparency about parts availability and service scheduling, with reviewers specifically mentioning that they never feel pressured to purchase unnecessary services or equipment upgrades. This consultative approach distinguishes their service from standard replacement-focused models.
Individual technicians surface repeatedly in positive reviews as a reason homeowners select this company. Erin Harrell earned direct recognition for disassembling and cleaning components that previous service visits had overlooked, prompting one customer to request her by name for all future maintenance. Another reviewer praised technician Brandon for troubleshooting a particularly stubborn gas pack unit, describing him as one of the most thorough repair professionals they had encountered in any home system.
What Customers Say
Five of six reviewers award five stars, with technicians Erin, Brandon, and unspecified staff members receiving named recognition. The sole three-star review cites attitude concerns but confirms successful resolution of the original issue. Positive reviews emphasize transparency and non-pushy recommendations, while the negative review focuses on interpersonal manner rather than technical competency.
Working Hours
| SundayToday | Closed |
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| Thursday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| Saturday | Closed |
Services
Heating System Repair
Diagnostic and repair services for heating equipment including gas packs and furnaces.
Air Conditioning Repair
Cooling system diagnostics and repair addressing compressor, refrigerant, and airflow issues.
Preventive Maintenance
Scheduled servicing that includes component disassembly and thorough cleaning.
System Installation
Installation of new heating and cooling equipment upon replacement needs.
Office Coordination
Scheduling assistance, parts tracking, and customer communication services.