Pilot Air LLC

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Claim This BusinessAbout Pilot Air LLC
Pilot Air LLC operates as a licensed HVAC contractor based in Pilot Mountain, North Carolina, delivering heating and cooling solutions to residential customers throughout the region. With 54 verified client reviews generating a solid 4.6-star rating, the company has established a dependable track record serving communities including Pinnacle, Boones Fork, and the surrounding Yadkin Valley area. Their service fleet operates Monday through Friday from 8 AM to 5 PM, providing scheduled installations, repairs, and system maintenance for heat pumps, central air units, and ductwork configurations.
Without a public website to reference, specific brand partnerships or factory certifications remain undocumented for this contractor. However, customer feedback confirms Hands Air LLC handles equipment replacements spanning multiple major manufacturers, including bosch heat pump systems. Their documented scope encompasses complete system overhauls requiring heat pump exchange, evaporator coil replacement, thermostat upgrades, and supplementary duct modification work.
Customer accounts consistently recognize two team members by name. John LaChance earned specific commendation for product knowledge and attentive communication during a system installation, with one reviewer describing the experience as exceptional. Technician Lee managed a multi-unit project involving a city inspection, maintaining professionalism throughout while addressing detailed homeowner questions. Brent Ferrell's review documents a compressed three-day turnaround for a full heating and cooling replacement, illustrating the company's capacity for urgent scheduling when weather emergencies arise.
What Customers Say
Six reviewed customers awarded perfect 5-star ratings, with five explicitly praising the contractors' diagnostic precision and respectful onsite conduct. Two reviewers required expedited timelines ranging from same-day diagnosis to three-day completion, and both reported satisfactory resolution. No critical feedback appears in the available review sample, suggesting consistent service quality across documented transactions.
Working Hours
| Sunday | Closed |
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| ThursdayToday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| Saturday | Closed |
Services
Heat Pump Installation & Replacement
Complete heat pump system replacement including outdoor unit, indoor coil, and thermostat configuration.
Central Air Conditioning Service
Split system AC installation, repair diagnostics, and seasonal maintenance tune-ups.
Ductwork Design & Modification
Custom duct installation, routing modifications, and airflow balancing for new and existing systems.
Thermostat Integration
Smart thermostat setup and programming for compatible heating and cooling equipment.
System Diagnostics & Repair
Comprehensive diagnosis for mini-split, heat pump, and conventional forced-air systems.
Equipment Maintenance
Scheduled preventive maintenance and filter replacement for extended system longevity.