Metro Maintenance
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Claim This BusinessAbout Metro Maintenance
Metro Maintenance operates as a full-spectrum HVAC contractor serving Rocky Mount, North Carolina, and surrounding communities throughout Nash County. Backed by 294 verified client reviews averaging 4.7 stars, the team handles residential heating, cooling, and ventilation systems with capabilities spanning furnace installation, heat pump repair, geothermal retrofitting, and mini-split configuration. Their storefront on Hillsboro Street Call (252) 977-2730 to speak with a service coordinator during business hours.
Metro Maintenance distinguishes itself through financing options that make major system replacements accessible to homeowners managing tight budgets. Their service menu explicitly covers geothermal installations, a niche offering rare among regional contractors, paired with comprehensive maintenance agreements designed to extend equipment lifespan and prevent mid-season failures. Unlike dispatch-based competitors, Metro employs in-house technicians rather than subcontractors, ensuring accountability from initial call through final inspection. The firm maintains manufacturer certifications required for warranty-backed installations on leading brands.
What Customers Say
Of 297 submitted reviews, the majority conferring five stars cite the team's diagnostic accuracy and genuine treatment of homeowners versus transactional interactions. Three reviewers specifically mention billing disputes or miscommunication, a notable pattern worth addressing during initial consultation. Positive feedback consistently references fast response during extreme weather events, while critique centers on opacity around labor hour calculation and quote variance.
Working Hours
| Sunday | Closed |
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| ThursdayToday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| Saturday | Closed |
Services
Furnace Repair & Installation
Diagnostic evaluation, part replacement, new unit sizing, and professional installation with manufacturer warranty backing.
AC Repair & Maintenance
Scheduled tune-ups, refrigerant handling, coil cleaning, and emergency cooling restoration during summer months.
Heat Pump Service
Hybrid system repair, annual maintenance, thermostat integration, and dual-fuel conversion for energy optimization.
Geothermal Systems
Ground-loop design, horizontal drilling coordination, and comprehensive geothermal installation for residential properties.
Mini-Split Installation
Ductless configuration for additions, garage workshops, or whole-home zoning solutions with remote-controlled climate zones.
Financing Programs
Payment plans enabling major equipment purchases without upfront capital depletion, qualification handled in-office.