Customer First Heating & Cooling

Customer First Heating & Cooling has earned a perfect 5-star rating across 82 reviews in Saluda, North Carolina, where owner-operator Matthew has built a loyal client base over more than six years of continuous service. Since taking on his first house call in 2019, Matthew has grown the company into one of the most trusted HVAC names in Polk County while keeping his focus on residential work. Homeowners in Saluda and the surrounding communities rely on Customer First for heat pump installations, emergency diagnostics, and repairs that other contractors decline. The company maintains standard weekday hours from 8 AM to 5 PM and responds to urgent calls whenever possible, giving neighbors confidence that help is available when systems fail.

What distinguishes Customer First is Matthew's willingness to take on difficult jobs and his commitment to extending equipment life rather than pushing replacement. Reviewers consistently note that he diagnosed problems other contractors misidentified, and Kate Stills specifically credited him with saving an HVAC unit that a competing company declared unrepairable. The company installed a Bosch energy-efficient system for one homeowner whose new equipment is now running quietly while reducing monthly utility costs. From same-day estimates to completing heat pump swaps in sub-freezing January temperatures, Matthew and his crew prioritize feasibility and function over upsells.

Ronnie Hannon contacted Customer First for an estimate and received a same-day visit, with his new heat pump installed the following week despite morning temperatures around nineteen degrees. Mitch Webb's entire HVAC system was destroyed during Helene, and Matthew's team handled the complete rebuild from demolition through commissioning, getting the home heated before summer arrived. Tracey Sulo spent weeks trying to resolve a failed heater with another company before finding Matthew, who had the part shipped and heat restored within two days. Tom Butler's heat strip failed during a cold snap, and Matthew's crew diagnosed the fault, ordered the component, and returned to restore full heating capacity the same day the part arrived.