Johnston County Department of Social Services
Is this your business?
Verify your details, earn a verified badge, and start getting customer inquiries. Takes about a minute by phone.
Claim This Business FreeClaiming is free. Featured placement is optional, $99/mo.
About Johnston County Department of Social Services
Johnston County Department of Social Services assists residents of Smithfield and surrounding Johnston County communities with food assistance, Medicaid enrollment, child welfare support, and emergency financial aid. The office operates Monday through Friday from 8 AM to 5 PM and has earned a 3.6-star rating from 347 reviews. Located in Smithfield, the department serves as a critical point of access for county residents seeking state and federal social welfare programs.
Visitors to the Smithfield office report varied experiences. Some reviewers praise specific caseworkers for going above and beyond, noting that bilingual staff members provide helpful guidance during complex application processes. Others describe frustrating wait times exceeding an hour and encounters with front desk staff perceived as dismissive or rushed. The disparity suggests service quality may depend on which staff member assists each visitor.
Positive reviews name individual team members who made a tangible difference. Reviewers describe Ms. Katrina as consistently helpful and communicative, Mrs. Wise as providing encouragement during difficult times, and other staff who processed applications efficiently on Friday afternoons close to closing time. One reviewer who serves with prior military status and manages PTSD specifically mentioned receiving words of care that helped during a challenging period.
What Customers Say
347 reviews yield a 3.6-star average with a notable split: five-star reviewers consistently name helpful caseworkers like Ms. Katrina and Mrs. Wise, while one-star reviews focus on front desk rudeness and long hold times exceeding 20 minutes. Four reviewers mention specific staff by name for positive service.
Working Hours
| SundayToday | Closed |
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| Thursday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| Saturday | Closed |
Services
Food Assistance (SNAP)
Administering the Supplemental Nutrition Assistance Program for eligible county residents.
Medicaid Enrollment
Processing applications for North Carolina Medicaid health coverage programs.
Child Welfare Services
Investigating reports of child neglect and abuse, and managing foster care placements.
Adult Protective Services
Assessing and intervening in cases of elder abuse, neglect, and exploitation.
Emergency Financial Assistance
Providing limited crisis funding for residents facing immediate utility shutoffs or eviction.
TANF Cash Assistance
Managing Temporary Assistance for Needy Families cash benefit applications.
Community Outreach
Connecting residents with additional county resources and nonprofit partner agencies.