Empire Heating and Air, Inc.

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Claim This BusinessAbout Empire Heating and Air, Inc.
Empire Heating and Air, Inc. operates from Trinity, North Carolina, delivering HVAC solutions to residents throughout the surrounding Piedmont region. With a perfect 5-star rating accumulated across 14 client reviews, the company has established itself as a dependable resource for homeowners seeking comfort system installation, repair, and scheduled maintenance. The business maintains standard operational hours Monday through Friday, serving the greater Trinity community and neighboring areas with responsive scheduling and transparent communication.
What distinguishes Empire Heating and Air from regional competitors is their commitment to resolving complex sizing and efficiency challenges that other contractors decline. Reviewers describe situations where previous installers provided incorrectly matched equipment, and Empire stepped in to properly size and install a 3.5-ton 15 SEER2 High-Efficiency Goodman Package Unit. The team also handles specialized tasks including dryer duct replacement with proper sealing, insulation, and caulking, details that reflect genuine craftsmanship rather than rushed work.
Customer narratives consistently feature technician Phillip, praised for arriving on time, delivering efficient service, and maintaining clean worksites. One reviewer recounts how Phillip resolved a thermostat puzzle that stumped her father after other companies refused to assist. Another describes Empire returning during a complex sizing situation to make things right, prioritizing customer satisfaction over quick profit. These accounts illustrate why Trinity homeowners recommend Empire Heating and Air to neighbors seeking trustworthy HVAC partners.
What Customers Say
Eight verified clients awarded perfect 5-star ratings, with multiple reviewers specifically commending technician Phillip for punctuality, thoroughness, and respectful conduct. Several reviewers highlight that Empire addressed problems other contractors refused to handle, including undersized equipment replacements and unconventional thermostat issues.
Working Hours
| Sunday | Closed |
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| ThursdayToday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| Saturday | Closed |
Services
HVAC System Installation
Complete installation of new heating and cooling equipment including proper sizing calculations and high-efficiency package units.
AC Repair & Maintenance
Diagnostic services, tune-ups, and repair work performed by certified technicians to restore system performance.
Heating System Service
furnace repair, maintenance, and replacement services ensuring reliable winter warmth.
Dryer Duct Replacement
Professional dryer vent and duct installation with sealing, insulation, and caulking for safe operation.
Thermostat Configuration
Assistance with thermostat setup and troubleshooting, including difficult installations other contractors decline.
Preventive Maintenance Programs
Scheduled bi-annual service calls to maintain system efficiency and extend equipment lifespan.