Black Hills Energy (Employee Access Only)

Black Hills Energy operates as the primary natural gas utility provider serving Lincoln, Nebraska, and surrounding communities. With 269 customer reviews yielding a 1.9-star rating, this regulated utility company handles gas delivery, meter services, and infrastructure maintenance across the metropolitan area. The company maintains standard business hours Monday through Friday from 8 AM to 6 PM, with weekend operations closed.

Customer experiences with Black Hills Energy reveal significant contrast between operational reliability and service responsiveness. The utility manages service guard programs including HomeServe that cover certain repair scenarios, with reviewers noting coverage for furnace diagnostics and parts replacement. Technical staff members such as Wendall have received recognition for handling gas leak investigations with professionalism, while other customers report extended wait times exceeding thirty minutes and unexpected billing increases during periods of non-usage.

Named technician Wendall demonstrated rapid response when a Lincoln homeowner reported smelling gas at an outdoor meter, conducting thorough underground inspection and identifying a minor leak for immediate correction. Another service visit involved troubleshooting a furnace leak during challenging winter weather, with the technician spending approximately two hours on diagnostic efforts. However, multiple reviewers cite concerns including accidental service interruptions lasting multiple days and difficulty reaching customer service representatives, reflecting ongoing challenges typical of regional monopoly utility providers.