Johnstone Supply

Johnstone Supply operates as a heating equipment supplier in Omaha, Nebraska, serving contractors and trades professionals with an extensive inventory of HVAC equipment and parts. The location at Store 196 maintains a 4.3-star rating drawn from 21 customer reviews, reflecting a generally positive reputation among those who have conducted business with the supplier. Operating hours run Monday through Friday from 7:30 AM to 5:00 PM, the warehouse-style facility specializes in supplying the trade rather than homeowners directly. Customers note that an account is typically required for purchases, though some locations in the Midwest do accommodate retail transactions.

This supplier distinguishes itself through a comprehensive catalog spanning residential and commercial HVAC systems, from furnaces and split systems to mini-splits, geothermal units, and high-velocity air systems. Their parts division maintains an array of refrigeration components, electrical controls, motors, and thermostats, a critical resource for service technicians who need same-day parts to complete installations. The breadth of inventory available on-site sets them apart from smaller supply counters, allowing contractors to source multiple items in a single visit.

Customer experiences reveal the human element of this operation. Brian D earned praise for securing a hard-to-find part for a contractor facing an urgent situation, while Jim Franco was recognized for both technical knowledge and customer service skills. However, not all interactions have been positive, multiple reviewers cite instances of unhelpful or curt staff interactions, including one instance where a customer was hung up on during a phone inquiry. These mixed experiences underscore that results may depend on which team member assists with each transaction.