O'Connor Company - Omaha

O'Connor Company operates as a wholesale HVAC equipment, parts, and tools distributor serving the Omaha metro area and broader Midwest region. The business holds a 3.9-star rating compiled across 14 customer reviews, with most recent feedback praising the knowledgeable staff and efficient service interactions. Located at 16910 W. 116th Street in Lenexa, Kansas, the company maintains Monday through Friday business hours from 7:30 AM to 5:00 PM, with emergency after-hours support available for qualifying situations. Their product catalog spans residential and light commercial heating and cooling systems, targeting both professional contractors and qualified DIY homeowners.

What distinguishes O'Connor Company from standard retail HVAC suppliers is their position as a distributor with contractor-only access to certain product lines and specialized brands. The website identifies Trane, Mitsubishi, and American Standard among their primary brand partnerships, offering equipment ranging from standard efficiency split systems to variable-speed heat pumps. Their product inventory includes coils, air handlers, air cleaners, disconnects, and whip assemblies, supported by an in-house parts finder tool matching AHRI-certified system components. The Lenexa headquarters processes orders and facilitates will-call pickups for Omaha-area customers needing immediate replacement components.

Customer experiences highlight both strengths and limitations in the operation. Reviewer Zach Herron noted the staff demonstrates professional knowledge during in-person visits, though occasionally part availability creates delays for urgent needs. Kim O specifically called out the customer service team as excellent, while Michel Dye praised quick unloading times for pickup orders. Negative reviews from Chris Nerz and Direct Pivot Parts documented order fulfillment challenges including significant delays on specific equipment and incorrect parts shipped on separate occasions. The pattern suggests same-day or next-day availability works well for standard stock items but may falter for specialty orders or non-stock components.