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About Energy North Propane
Energy North Propane supplies propane to homeowners in Derry, New Hampshire. The business holds a 1.1-star rating compiled from 12 customer reviews, making it one of the lower-rated propane providers in the region. Service area includes Derry and surrounding towns in southern New Hampshire. As a propane supplier, the company handles residential tank installations, refills, and delivery coordination. Potential customers should note the volume of critical feedback when evaluating whether to request service from this provider.
The company operates as a propane supplier without public-facing website content detailing service certifications, brand partnerships, or specialty offerings. Without available information about equipment brands, licensing credentials, or specific service guarantees, prospective customers lack typical comparison points used when evaluating HVAC and fuel providers. The business type centers on propane delivery and tank management rather than comprehensive HVAC system work.
Customer reviews document specific service failures experienced over multiple years. One reviewer (Al Carpentier) described a five-year pattern of premature billing invoices arriving before annual tank refill timing, followed by delivery denial until rental fees were paid, culminating in an unannounced tank removal. Another reviewer (ruotolo2000) reported ordering fuel at 30% tank capacity as instructed, receiving a Saturday delivery promise five days later, then waiting into day six with an empty tank during cold weather. A third reviewer (Jeff O'Shea) noted continued billing for tank rental four years after switching providers, with customer service refusing account closure without rhyme provider confirmation.
What Customers Say
All 12 reviews assign one star, describing a consistent pattern across multiple years: hidden rental fees ($200-$450), premature invoicing before delivery is needed, failure to honor delivery commitments, unannounced tank removals, and extended phone hold times exceeding one hour.
Services
Propane Delivery
Residential propane refill and delivery to customer tanks, though delivery timing reliability is questioned in reviews.
Propane Tank Rental
Tank rental with annual fees; reviewers report billing disputes and unexpected removal of tanks.
Tank Installation
New tank installation services, though specific equipment brands are not documented.
Emergency Propane Delivery
Priority delivery service with additional fees; response times reported as significantly longer than promised.
Billing and Account Management
Invoice processing and account maintenance; multiple reviewers describe billing issues and disputed charges.