Downeast Energy

Downeast Energy operates as a propane supplier serving Dover, New Hampshire, with a rating of 1.8 stars drawn from 29 customer reviews. The company functions as part of the Superior Plus Propane network, enabling customers to manage accounts through the my Superior online portal or mobile app, handling delivery requests and payments digitally around the clock. Phone support is available weekdays from 8am to 5pm at 855-804-FUEL, though the business does not offer walk-in or in-person services at their Fourth Street location in Dover. Reviewers indicate the company serves multiple communities including Eliot, Maine and Kennebunk, Maine in addition to Dover, with propane delivery capabilities for residential and commercial needs.

The company distinguishes itself through a no-run-out commitment designed to prevent fuel depletion during critical periods, combined with a digital platform allowing homeowners to schedule deliveries and monitor accounts without contacting customer service directly. The my Superior system provides 24x7 account access for payment processing and delivery requests, while the company maintains an emergency hotline for immediate safety concerns. This combination of proactive delivery guarantees and self-service technology differentiates the operation from traditional will-call propane providers.

Customer reviews highlight specific technician experiences that shaped overall satisfaction. Reviewer Sarah Weston recounted how Vinny Bober, a fuel driver, responded to a Saturday evening call during one of the coldest weekends of 2026, going beyond standard duties by accessing the basement to address air in the propane line and clean the filter for a separate heating system. Conversely, reviewers Patrick Pascucci and Paul Matthew Goodwin described frustrating experiences with phone responsiveness, billing disputes, and missed safety inspections during the refill process, with one customer reporting a month-long delay without functional stove access.