Flight Line Inc

Flight Line Inc is a ground transportation company serving Salem, New Hampshire, and the greater Boston metropolitan area. With a 3.3-star rating across 51 customer reviews, the company operates 24 hours a day, 363 days per year, providing shuttle service to Boston Logan Airport, Manchester-Boston Regional Airport, South Station, and Black Falcon Pier Terminal. The fleet services over 100 communities across northeastern Massachusetts, southern New Hampshire, and the southernmost towns of Maine, with five scheduled daily commuter trips between Logan Airport and Salem, NH as well as Andover, MA.

What distinguishes Flight Line Inc is its tiered service model designed around passenger flexibility and budget. The Park and Ride program offers the lowest fares with free vehicle parking at more than a dozen pickup locations throughout the service area. The Direct Ride option allows travelers to select their own pickup time with the ability to make multiple stops or request nonstop service. For Logan-bound passengers, the shared shuttle departs every hour on the hour with advance reservations, while arriving travelers can board every 30 minutes. Manchester-Boston Regional Airport service guarantees departure within 30 minutes of readiness.

Customer reviews highlight specific team members who shaped individual experiences. Reviewer Denise Rousseau praised driver Karen on a route from New Hampshire to Logan, describing her as professional and personable while noting the sense of security felt as a single traveler. Another reviewer, Jane Davis, recounted a fog-dense journey where her driver, described as a former wartime pilot, navigated zero-visibility conditions to deliver the party on schedule. However, recent feedback from Jess Ullrich cited operational challenges following a company transition, with two consecutive pickups running approximately 40 minutes behind schedule, raising concerns about reliability during time-sensitive airport departures.