Is this your business?
Claim your listing to verify your info and earn a verified badge.
Claim This BusinessFirestone Complete Auto Care on Central Avenue in Orange, New Jersey, has served drivers from this Essex County community and surrounding municipalities for decades as a certified Bridgestone and Firestone dealer. The shop maintains a 4.0-star rating compiled from 685 customer reviews, with service bays open seven days a week from early morning through evening. Local residents from Orange, East Orange, and West Orange have relied on this location for tire replacement, wheel alignment, and routine automotive maintenance performed by ASE-certified technicians.
This location distinguishes itself through direct access to the full Bridgestone tire family, including the Alenza luxury performance line, and through the companys proprietary tire decision guide that helps customers select rubber by vehicle type, driving condition, or exact sizing. The shop offers tire warranties that extend beyond basic manufacturer coverage, and customers can shop by specific tire brand when their vehicle demands particular performance characteristics. Appointment scheduling is available online, allowing drivers to secure service times without waiting in the lobby.
Customer narratives from recent reviews describe specific service encounters at this Orange location. One reviewer named Edward detailed a four-hour wait for headlight service followed by improper tire balancing and a damaged tire pressure sensor that required repairs at an independent shop. Another customer known as Chrislove reported a four-hour wait while other drivers with identical issues received faster service. The sole five-star reviewer, identified as S Elder, praised the teams willingness to assist with minor requests such as tire air pressure adjustments.
Among three detailed reviews, all share complaints about excessive wait times despite different service types. One customer awarded five stars for kindness during quick visits, while two assigned one star citing service delays and improper repairs that damaged a tire sensor. The shops rating of 4.0 stars from 685 reviews suggests most experiences are positive, but negative feedback centers on inconsistent turnaround and quality control rather than pricing or technician skill.
| Sunday | 9 AM–5 PM |
| Monday | 7 AM–7 PM |
| Tuesday | 7 AM–7 PM |
| Wednesday | 7 AM–7 PM |
| ThursdayToday | 7 AM–7 PM |
| Friday | 7 AM–7 PM |
| Saturday | 7 AM–6 PM |
Installation of new Bridgestone, Firestone, and associate brand tires matched to vehicle make, model, and driving requirements.
Computerized wheel balancing to eliminate vibration, though one reviewer reported improper balancing after service.
Suspension alignment adjustment to manufacturer specifications, extending tire life and improving handling.
TPMS sensor diagnosis and repair, including one report of sensor damage during tire service requiring external repair.
Halogen and LED headlight bulb installation; reviewer reported four-hour wait for this straightforward service.
Staff-assisted tire selection using the companys decision guide organized by vehicle type, driving conditions, or tire size.
Extended warranty options beyond standard manufacturer coverage, available for purchase at time of tire selection.
Complimentary air pressurechecks and adjustments for existing tires, confirmed by positive reviewer experience.