Total Comfort Group
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About Total Comfort Group
Total Comfort Group operates from an Eatontown, New Jersey corporate office and holds a 3.3-star rating compiled from 16 customer reviews. The company provides commercial HVAC/R, electrical, plumbing, and project management services to businesses across multiple states. Their service menu includes factory authorized start-ups, ensuring equipment is tested and operational before technicians leave a job site. The company emphasizes a self-performance model, maintaining local presence through multiple branch locations while offering nationwide coverage. Service hours run Monday through Friday, with reduced hours on Monday and standard days Tuesday through Friday.
What distinguishes Total Comfort Group from regional contractors is their coast-to-coast reach combined with dedicated project management for every engagement. Each project receives a assigned manager who tracks progress and addresses risks as they emerge. The company employs technicians certified across multiple trades, allowing them to serve as a single-source solution for commercial electrical, HVAC, plumbing, lighting, refrigeration, and project management needs. Their factory authorized start-up service means customers receive verified equipment performance rather than simple installation completion.
Customer experiences with Total Comfort Group reveal mixed outcomes. Positive reviewers describe situations where technicians arrived quickly and resolved problems effectively, with one noting a repair that actually fixed the underlying issue rather than a temporary patch. However, several negative reviews describe missed appointments for scheduled preventative maintenance, extended delays waiting for parts, and situations where repairs did not resolve the original problem. One commercial client reported paying for maintenance services that were never performed at their facility. The contrast between reviewers who received prompt, effective service and those who experienced significant delays suggests service quality may vary by location or specific job circumstances.
What Customers Say
Three of eight reviewers gave 5-star ratings, praising fast, reliable service that fixed problems correctly. The remaining five reviewers gave 1-star ratings, with recurring complaints about missed maintenance appointments, parts delays extending a month or more, and repairs that did not resolve issues or occasionally made them worse. No technicians were named in any reviews.
Working Hours
| SundayToday | Closed |
| Monday | 9 AM–5 PM |
| Tuesday | 8 AM–4 PM |
| Wednesday | 8 AM–4 PM |
| Thursday | 8 AM–4 PM |
| Friday | 8 AM–4 PM |
| Saturday | Closed |
Services
Commercial HVAC/R Services
Installation, repairs, and preventative maintenance for heating, ventilation, air conditioning, and refrigeration systems.
Commercial Electrical Services
Full-scope electrical services addressing growing power demands for commercial facilities.
Commercial Plumbing Services
Certified plumbing installation and maintenance to keep commercial water systems operating smoothly.
Project Management
Dedicated project manager assigned to each job, tracking progress and managing risks throughout the project.
Factory Authorized Start-Ups
Equipment testing and verification ensuring all installed systems function correctly before job completion.
Nationwide Service Coverage
Multiple branch locations providing local presence with ability to deploy technicians across wide geographic areas.