Elizabethtown Gas
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About Elizabethtown Gas
Elizabethtown Gas delivers natural gas to homes and businesses across Elizabeth, New Jersey, and surrounding communities in Union County. As part of the South Jersey Gas family of companies, this utility provider has served the region for decades, connecting residents to reliable gas service for heating, cooking, and household energy needs. The company maintains a presence at 3000 Innovation Way in Dover, Delaware, while operating locally through their Elizabeth service center. Customer reviews on platforms like Google reflect moderate satisfaction, with the business holding a 3.0-star average across 56 submitted ratings, indicating a mixed track record that potential customers should weigh carefully.
The utility operates with a customer service team available Monday through Friday from 7:00 AM to 8:00 PM at 1.800.242.5830, with emergency response capabilities for gas leak reports at 1.800.492.4009. Elizabethtown Gas manages the complete gas supply chain including meter installation, leak surveys, new service connections, and billing administration. The company participates in New Jersey Energy Choice programs and offers energy efficiency incentives for residential customers, including occasional promotions like smart thermostat giveaways during Earth Month. Commercial customers can access benchmarking tools and dedicated account managers for larger energy needs.
Customer experiences documented in reviews reveal specific service scenarios worth noting. One reviewer described a week-long delay for gas turn-on service during cold weather, leaving them without heat while awaiting connection. Another customer reported ongoing billing disputes after attempting to stop service, with unresolved charges persisting across multiple months. Multiple reviewers cited aggressive collection practices directed at senior citizens during winter months, with threats of service termination despite payment arrangements. These accounts suggest that customers requiring sensitive handling or those facing financial hardship may need to exercise particular diligence when managing their accounts.
What Customers Say
56 reviews yield a 3.0-star average with a pronounced split: positive experiences are difficult to identify among the feedback, while negative reviews consistently cite high distribution fees exceeding actual gas costs, extended wait times for service activation, and confrontational customer service interactions. Three reviewers explicitly describe the company as the sole gas provider in their area, creating a monopoly dynamic that influences customer sentiment.
Working Hours
| SundayToday | Closed |
| Monday | 8:30 AM–1 PM |
| Tuesday | 8:30 AM–1 PM |
| Wednesday | 8:30 AM–1 PM |
| Thursday | 8:30 AM–1 PM |
| Friday | 8:30 AM–1 PM |
| Saturday | Closed |
Services
Natural Gas Distribution
Core utility service delivering natural gas to residential and commercial properties across Elizabeth and Union County.
New Service Connections
Start, stop, transfer or add gas service for new construction or existing property transitions.
Meter Installation & Reading
Professional meter deployment and regular reading services to track household gas consumption accurately.
Leak Detection & Response
Emergency leak survey services and meter inspections available by calling 811 before digging projects.
Bill Management & Payment
Multiple payment options including online account access, autopay enrollment, and billing inquiry handling.
Energy Efficiency Programs
Residential and commercial rebate programs, including occasional free smart thermostat promotions.
Commercial Account Services
Dedicated account managers and energy benchmarking tools for business customers with larger consumption needs.
Emergency Response
24-hour emergency line for gas leak reports and urgent safety situations affecting gas service.