PSE&G

PSE&G, founded in 1903 and headquartered in Newark, has supplied electricity and natural gas to New Jersey residents and businesses for more than a century. The utility company serves over 2 million electric customers across the state, including Elizabeth where their local office is located at 85 Jackson Street. With a rating of 2.4 stars from 62 customer reviews, PSE&G operates under the oversight of the New Jersey Board of Public Utilities. The company handles residential and commercial meter reading, billing, power restoration, and energy assistance programs. Their customer servicewindow is open Monday through Friday from 8 AM to 4 PM at their Elizabeth location.

PSE&G offers several programs that differentiate it from neighboring utilities. The company provides budget billing to smooth seasonal energy costs, a Smart Thermostat program with rebates for participating customers, and a Customer Assistance Program for qualifying households struggling with energy costs. The utility has invested heavily in infrastructure modernization over the past decade, with ongoing power grid improvements reflected in customer billing. They maintain a dedicated page for reporting outages and an online account management portal for viewing usage history and making payments.

Recent reviewer experiences at the Elizabeth office reveal inconsistent service quality. Reviewer M A gave 5 stars after Asia, a customer service representative, went above and beyond to resolve their situation promptly on June 21, 2024, noting parking availability around the corner. Conversely, reviewer Ashely Mejia described a frustrating encounter with a representative at booth #3 who was reportedly rude and insisted on placing a previous tenant's outstanding bill on their new account, requiring supervisor intervention to correct the error.