Bergen Brookside Auto Body & Towing

Bergen Brookside Auto Body and Towing, Inc. has operated from 188 Johnson Avenue in Hackensack, New Jersey, serving the Bergen County region for decades. The business holds dual state licenses, #00483A for general auto body work and #000091 for heavy-duty vehicle repair, demonstrating their authority to handle everything from passenger sedans to commercial fleet trucks. With a 4.5-star rating aggregated across 360 customer reviews, the shop has built a consistent reputation for reliable collision repair and 24-hour towing throughout Hackensack, Maywood, and the surrounding municipalities. Their certified technicians work on all vehicle makes and models, including hybrid and electric vehicles.

What distinguishes Bergen Brookside from run-of-the-mill body shops is their comprehensive capability statement. They service not only passenger vehicles but also maintain commercial fleet accounts and emergency vehicle repair contracts, a niche that requires additional licensing and stricter turnaround expectations. Their on-site automotive repair bay operates Monday through Friday from 8AM to 5PM, with Saturday availability by appointment only, while their towing division remains operational around the clock every day of the year. The company handles everything from minor cosmetic modifications to major structural repairs following collision damage.

Customer reviews repeatedly name specific team members who transformed stressful situations into manageable experiences. Johnny O received commendation for transporting commercial trucks from New Jersey to Bridgeport, Connecticut while maintaining clear communication throughout the journey. Reviewer Henrry Fermin described driver Ramon as someone who turned a vehicle breakdown into a smooth experience despite the stress involved. Samantha Reyes specifically credited Laurie, the front desk secretary, with providing updates at every stage of her hybrid RAV4's repair, a level of proactive communication that customers consistently cite as unexpected and appreciated.