W.A. Birdsall & Co

W.A. Birdsall & Co operates as a heating equipment and plumbing supply distributor in Linden, New Jersey, serving contractors and homeowners across Union County and surrounding communities including Elizabeth, Rahway, and Carteret. The business has accumulated 34 customer reviews with an impressive 4.7-star rating, reflecting consistent service quality over years of operation. This supplier functions as a wholesale outlet where both professional tradespeople and DIY homeowners can source boilers, water heaters, pumps, and related components. The showroom maintains standard weekday hours from 7:30 AM to 4:30 PM with Saturday availability until 1 PM, providing accessible shopping windows for customers who cannot visit during traditional business hours.

What distinguishes W.A. Birdsall & Co from typical supply houses is their commitment to urgent customer needs and flexible service options. Multiple reviewers recount same-day emergency assistance, including one instance where a heating system failed during frigid Sunday conditions and the team responded within an hour to arrange immediate part pickup. The business offers free delivery using their own trucks, with documented service reaching as far as Westchester County in New York. Customers praise the competitive pricing on indirect water heaters and accessory components, with the team proactively suggesting supplementary parts that facilitate smoother installations. A standout feature involves their willingness to exchange newly purchased units that prove problematic, sending return trucks the following day to deliver replacements without additional charges.

Customer stories from reviews provide concrete examples of the service caliber. One homeowner searched nationwide for a specific boiler component unavailable anywhere else, eventually locating it through Birdsall's inventory; Mike provided what reviewers describe as fantastic customer service with an old-school supply house atmosphere. Another customer required a heating pump replacement during a Sunday snowstorm with arctic temperatures approaching; the team answered quickly and coordinated same-day pickup. Gene Packin specifically mentions Joe D as a tremendous help who ensured access to everything needed for a plumbing installation, noting the business literally stocks every required component.