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Claim This BusinessSERVPRO of Montclair/West Orange holds a 4.8-star rating across 86 reviews, offering water damage restoration around the clock to residents in Montclair and West Orange, New Jersey. The locally owned franchise operates under the national SERVPRO banner, combining brand-backed training with neighborhood presence. Technicians deploy 24/7 to calls throughout these communities, responding to burst pipes, flooding, and storm aftermath with extraction and drying equipment. This franchise has cultivated a client base through consistent response times and transparent communication about project timelines and costs.
Michelle Conselina manages project coordination for the Montclair/West Orange franchise, keeping homeowners informed on timelines, costs, and results throughout remediation. Mike and Jim lead technical remediation and repair, handling water damage scenarios alongside fire and mold work with construction knowledge. Their crews manage everything from initial assessment through final drying verification, maintaining clear communication across each phase of a claim.
Two customers called out the same December emergency response. Philip Smith credited Michelle Conselina and her team for arriving promptly during the holidays and delivering above-and-beyond results. Valerie Walker, whose flooding required cleanup the same week, praised Michelle alongside technicians Isaac, Pedro, Brian, and Josh for making the process seamless. Sheli J. described Issac and Josh handling an emergency apartment situation involving hazardous pesticide cleanup, using air purification systems and explaining every option for safe cleaners. Michael M. noted Mike and Jim managing an extensive water damage case with creative solutions and teams who met every deadline, restoring the home fully.
All 86 reviews award 5 stars, with the full rating reflecting perfect reviewer satisfaction. Michelle Conselina, Mike and Jim, and Issac and Josh each earn repeat recognition across multiple reviews for communication clarity and thorough remediation work. No negative reviews exist in this dataset.
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| ThursdayToday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Technicians arrive 24/7 to extract standing water and deploy drying equipment, managing humidity and temperature throughout the structural drying process.
Initial inspection identifies saturation levels, determines drying strategies, and documents findings for homeowners and insurance adjusters.
After water damage, technicians treat affected areas to prevent mold growth and remediate existing contamination using EPA-registered cleaners.
Crews remove soot and smoke residue, deodorize affected spaces, and assess structural integrity following fire events.
Trained technicians safely clean up specialized contamination scenarios including pesticides and other chemical exposures using proper containment procedures.
Mike and Jim's teams manage rebuilding after structural damage, coordinating sub-trades and meeting project timelines to complete home restoration.