Residence Inn by Marriott Neptune at Gateway Centre
Is this your business?
Verify your details, earn a verified badge, and start getting customer inquiries. Takes about a minute by phone.
Claim This Business FreeClaiming is free. Featured placement is optional, $99/mo.
About Residence Inn by Marriott Neptune at Gateway Centre
Residence Inn by Marriott Neptune at Gateway Centre welcomes travelers in Neptune Township, New Jersey, with 623 guest reviews generating a 3.9-star rating. This extended-stay hotel caters to visitors to the Jersey Shore region, offering suite accommodations with kitchenettes. The property sits near the Gateway Centre, providing convenient access to local dining and retail options along Route 66. Guests appreciate the separate living and sleeping areas, pet-friendly policies, and complimentary breakfast service that distinguishes the Residence Inn brand from standard hotels.
The property has shown age-related maintenance challenges according to recent visitor feedback. Several guests reported in-room temperature control difficulties, with units unable to achieve desired cooling levels even at minimum settings. One visitor noted a shower malfunction in the master bathroom, while another documented a missing closet door and absent full-length mirror during their stay. The hotel maintains standard housekeeping protocols, though reviewers have flagged isolated cleanliness concerns including discovered personal items from previous guests and hair products left in bathrooms.
Customer experiences at this Neptune Township location reveal mixed service outcomes. A guest staying in late April 2026 described receiving a suite upgrade from a desk employee who was characterized as wonderful and professional, transforming an otherwise problematic visit into a positive experience. Another reviewer detailed multiple maintenance issues across two stays, noting staff pleasantness despite in-room malfunctions. The front desk assisted a guest with Netflix streaming difficulties by providing technical support contact information, though resolution proved temporary.
What Customers Say
623 reviews yield a 3.9-star rating. Positive reviews cite staff friendliness, suite upgrades, and comfortable beds, while negative reviews focus on maintenance issues including shower malfunctions, temperature control problems, and missing fixtures. One reviewer mentioned an older gentleman at the desk who provided excellent service and upgraded their room.
Services
Extended-Stay Suites
Spacious suites with separate living areas and kitchenettes for extended visits.
Complimentary Breakfast
Free breakfast service featuring hot items and standard continental offerings.
Pet-Friendly Accommodations
Hotel rooms welcoming registered pets for travelers with animals.
High-Speed WiFi
Wireless internet access available throughout the property.
Fitness Center
On-site exercise facilities for guest use during stays.
Suite Upgrades
Subject to availability, guests may receive upgraded suite configurations at no charge.
Front Desk Assistance
24-hour front desk support for guest inquiries and troubleshooting.