Eastern Propane

Eastern Propane serves Oak Ridge, New Jersey as part of the Superior Plus Propane network, delivering propane to residential and commercial customers throughout the region. The company holds a 3.9-star rating from 229 reviews, reflecting mixed customer experiences. Operating from a bulk plant at 255 Oak Ridge Road, this supplier does not offer walk-in services, all customer interactions occur through the my Superior online portal, mobile app, or by phone. Support is available Monday through Friday from 8am to 5pm at 855-804-FUEL, with a dedicated emergency line for gas-related issues.

This propane supplier distinguishes itself through comprehensive digital account management. Customers can monitor tank levels, request deliveries, and pay bills through the my Superior platform around the clock. The company maintains a No-Run-Out Commitment for enrolled customers on automatic delivery monitoring. Service offerings span residential heating and hot water, commercial agriculture operations, hospitality businesses, restaurants, autogas and fleet fueling, forklift fuel, and dispensing station installation. They also provide equipment service and multiple fuel options beyond propane.

Several reviewers describe ongoing challenges with delivery timing and customer communication. Juliana A reported waiting 10 days for delivery during cold weather after billing errors placed her account on hold, with no follow-up from managers despite repeated calls. Michaela Grandjacquet mentioned waiting a week for a promised delivery while caring for an infant, calling dispatchers unhelpful. Robin Feigelis stated automatic delivery monitoring failed to trigger scheduled deliveries, requiring repeated phone calls to secure service. These accounts represent recurring themes in negative feedback regarding responsiveness.