Pete's Major Appliance Co

Pete's Major Appliance Co operates from Paramus, New Jersey, serving residential customers across Bergen, Hudson, Essex, and Passaic Counties in New Jersey, plus Rockland County in New York. The company holds a 4.4-star rating from 57 customer reviews, reflecting a track record of completed repairs rather than preliminary inquiries. This distinction matters because premium appliance repair requires specialized diagnostics and parts that standard service calls cannot deliver. The company maintains standard business hours Monday through Friday from 8 AM to 4 PM, with no weekend availability.

What separates Pete's from general appliance repair shops is their authorization network with high-end European brands. They are an authorized service provider for Sub-Zero, Wolf, Viking, Thermador, and Gaggenau, which requires factory training and access to OEM parts. The company services 20 different brands total, with particular depth in Bosch, Dacor, and Gaggenau equipment. Rather than functioning as a franchise or call-center dispatcher, the business operates as a local Paramus-based shop where technicians handle repairs directly rather than subcontracting to third-party providers.

Reviewers who left detailed feedback describe specific scenarios that illustrate the company's service approach. One customer noted Joe arrived and restored a freezer to working condition, describing the technician as courteous and efficient. Another reviewer mentioned Mike diagnosed a dishwasher issue, returned two days later with the correct part, and completed the repair before a holiday. A third customer reported fair pricing on a 20-year-old Wolf stove that was making unusual noises. However, one reviewer documented a different experience with a dryer that required multiple service calls over several weeks without achieving a complete repair, illustrating that outcomes can vary depending on the specific equipment and diagnosis.