Five Starts Equipment Services

Five Starts Equipment Services operates as an air conditioning contractor in Paterson, New Jersey, holding a 4.0-star rating across 12 customer reviews. The company maintains standard weekday hours from 8 AM to 5 PM, with Saturday availability from 9 AM to 12:30 PM, serving the Paterson area and surrounding communities. While the business name suggests a focus on equipment services, customer feedback indicates a specialization in commercial kitchen installations, including exhaust hoods and walk-in refrigeration units.

Customer reviews highlight the company's strength in restaurant and commercial kitchen equipment installation, with multiple five-star ratings specifically mentioning successful hood and walk-in box installations. Satisfied customers describe the team as professional, knowledgeable, and efficient, noting quick repairs at reasonable prices. However, the review portfolio reveals significant service inconsistencies, with several one-star reviews citing communication breakdowns, delayed equipment returns, and unresolved billing disputes.

Individual customer experiences reveal contrasting service outcomes. One reviewer described a positive installation of a restaurant hood that functions perfectly, while another detailed a three-month delay in equipment return with unresolved issues. The technician team receives mixed characterization, some reviewers call them professional and knowledgeable, while others describe interactions as unprofessional with poor communication. These varied experiences suggest potential variability in project execution or technician assignment.