Total Home Supply

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About Total Home Supply
Total Home Supply operates as an air conditioning system supplier serving Pine Brook, New Jersey, and surrounding communities. With 80 customer reviews averaging 4.3 stars, the company has established a local presence in Morris County. The business focuses on providing heating and cooling equipment, with particular emphasis on PTAC units for residential and light commercial applications. Customers can reach the office at (877) 847-0050 during weekday business hours, with Friday closing at 5 PM and the remainder of the week ending at 6 PM.
The supplier differentiates itself through competitive pricing on equipment and responsive customer service. Reviewers consistently mention knowledgeable sales staff who guide customers toward appropriate products for their specific needs. One customer noted finding the best price available for a PTAC unit, while another appreciated thorough post-sale support for technical installation questions. The company maintains inventory for immediate pickup, with one reviewer highlighting that a 130-pound PTAC unit was available the same day of inquiry.
Customer experiences highlight specific scenarios the team has handled. One reviewer, Cathy Renna, described a delivery team that carried an AC unit up three floors to her apartment without an elevator and ensured proper installation. Another customer, Nrn Kck, identified a staff member named Jake as their primary contact and noted that multiple team members provided assistance when needed. A third reviewer, Sean Bonney, detailed how the company remained available after the sale to answer technical questions about his heating and cooling unit.
What Customers Say
6 reviews analyzed: 4 give 5 stars citing best prices, helpful staff like Jake, and post-sale support. One 3-star review notes friendly sales but no price consideration for will-call pickup. One 1-star review describes a wrong model delivery and refund delay. Positive sentiment centers on pricing and staff responsiveness; negative sentiment centers on order accuracy and refund processing.
Working Hours
| SundayToday | Closed |
| Monday | 9 AM–6 PM |
| Tuesday | 9 AM–6 PM |
| Wednesday | 9 AM–6 PM |
| Thursday | 9 AM–6 PM |
| Friday | 9 AM–5 PM |
| Saturday | Closed |
Services
PTAC Unit Sales
Packaged terminal air conditioners available for immediate pickup or delivery, with staff assistance for sizing and selection.
Residential AC Systems
Central air conditioning systems and components, with one reviewer noting filters ordered were exact fits for their equipment.
Commercial Cooling
PTAC units commonly purchased for apartment buildings and light commercial applications, per review patterns.
Equipment Delivery
Delivery team provides transport and services, including carrying units up stairs when elevators are unavailable.
Post-Sale Technical Support
Staff remains available after purchase to answer contractor and homeowner installation questions.