PSE&G

PSE&G serves Plainfield, New Jersey as the region's primary electric and gas utility provider, holding a 3.2-star rating from 31 customer reviews. The utility operates Monday through Friday from 8 AM to 4 PM, with Saturday coverage extending to 24 hours for emergency response. As a regulated public utility, PSE&G delivers electricity and natural gas to residential and commercial customers across Union County and surrounding communities in northern New Jersey.

What distinguishes PSE&G from typical service contractors is its role as a regional infrastructure provider rather than a traditional service company. The utility maintains 24-hour outage restoration crews for storm damage and extreme weather events, operates dedicated gas leak emergency response at 1-800-880-7734, and coordinates cooling centers during heat waves. Customers can access multiple contact channels including business customer service at 1-855-249-7734 and physical customer service centers throughout the service territory.

Reviewers describe mixed experiences with PSE&G's customer service operations. One customer required same-day service restoration at a new construction location and found the staff helpful in completing paperwork promptly. Another reviewer notes the staff was friendly, professional, and accommodating during their interaction. However, several customers report extended hold times exceeding an hour when attempting to reach representatives, and website scheduling issues have frustrated those trying to book required service appointments.