XOOM Energy, LLC

XOOM Energy, LLC supplies electricity and natural gas to residential and business customers across New Jersey, including Princeton and surrounding communities. The company holds a 4.5-star rating drawn from 795 customer reviews, indicating generally positive service experiences. Operating hours span Monday through Friday from 7 AM to 11 PM, with weekend availability varying. As an energy supplier rather than a utility infrastructure company, XOOM Energy procures power from wholesale markets and resells it to customers, offering an alternative to traditional utility providers.

The company distinguishes itself through the XOOM Xtras rewards program, which allows customers to earn koiyns redeemable for various rewards and savings. This loyalty feature stands out among energy suppliers, as noted by reviewers who appreciate the benefits beyond competitive rate pricing. XOOM Energy provides both residential and business energy plans, with specialized options for larger commercial operations requiring customized quotes. The company maintains an online account management system enabling customers to handle billing, enrollment, and service changes digitally.

Customer experiences vary considerably, with some reviewers highlighting seamless transitions and responsive service. One customer described the switch to XOOM Energy as straightforward, appreciating the range of plan options and reward opportunities. However, other experiences reveal concerns: one reviewer recounted being enrolled without explicit consent after declining an offer, while another criticized communication gaps regarding payment issues that nearly resulted in service termination. These mixed experiences suggest prospective customers should carefully review terms before enrolling.