S.W. Anderson HVAC Supply

S.W. Anderson HVAC Supply in Teterboro, NJ, now operating under the Ferguson banner, stocks commercial and residential HVAC equipment, parts and accessories for licensed contractors and truck drivers. Sixty-five customers have left reviews for this Mon Fri counter operation, which opens at 7 am and closes at 4:30 pm. The rating averages 4.00 stars across those reviews, reflecting a mix of praise for helpful counter staff and frustration with warehouse fulfillment speed.

What sets this counter apart is the personal service from staff who step in when warehouse throughput lags. One reviewer specifically credits Oscar for leaving the counter to personally pull orders when dock crews were stretched thin. Customers note that the Grainger building blocks the S.W. Anderson entrance from the main road, making navigation tricky for first time visitors, though directional signs mark the docks at the rear. Account holders can place orders in advance and arrange delivery, while walk in customers deal directly with counter staff who field questions about parts and availability.

Two reviewer stories stand out for their specificity. A customer who paid for an exchange order on a Thursday morning reported waiting over an hour before the warehouse lost track of the ticket, with staff unable to locate the merchandise despite having the order number and receipt. Conversely, another reviewer praised the unloading speed after finding the docks behind the Grainger building, noting that once inside the counter, the staff responded quickly and professionally.